When your belongings cross a state line, your move is regulated by the Federal Motor Carrier Safety Administration (FMCSA), an agency of the U.S. Department of Transportation. Its household goods rules set out what a mover must tell you, what it must put in writing and how disputes are handled. You do not need to memorize them, but knowing the main points makes every conversation with a mover clearer.
Confirm the Mover Is Registered
Interstate movers must be registered with the FMCSA and hold a USDOT number, and companies operating as for-hire carriers also have operating authority, commonly shown as an MC number. You can look up any company on the FMCSA website to confirm its authority is active and insurance is on file. Abwini Transportation Services operates under USDOT 3895239 and MC 1433308.
Brokers, which arrange moves but do not perform them, must say that they are brokers. If you are not sure who will actually load your goods, ask. Our carrier vs. broker guide explains the difference.
The "Your Rights and Responsibilities" Booklet
Interstate movers must give you the FMCSA booklet "Your Rights and Responsibilities When You Move" during the planning stage, along with information about the mover's dispute settlement program. It explains estimates, valuation, weighing, delivery and claims. Treat it as your rulebook. A mover that skips it, or tells you it does not matter, is showing you a red flag.
Binding vs. Non-Binding Estimates
| Estimate type | How the final price works | What to know |
|---|---|---|
| Binding | You pay the quoted price for the listed goods and services | If you add items or services, the mover may revise the estimate before loading |
| Binding not-to-exceed | You pay the quoted price or less if the shipment weighs less | A popular binding option that caps the price |
| Non-binding | Final charges are based on actual weight and services | At delivery you pay no more than 110% of the estimate; any balance is billed later |
Estimates must be in writing. Ask which type you are receiving and make sure the inventory it is based on is complete.
Accurate estimates start with a proper survey, in person or by live video. A quick number given over the phone without seeing your home is not a reliable basis for an interstate price.
Valuation: What Movers Are Liable For
Movers do not technically sell insurance on your goods. They offer valuation, which sets the limit of their liability. Federal rules require two levels:
Released Value Protection
No extra charge, but liability is limited to 60 cents per pound per article. A 50-pound TV that is destroyed would be worth $30.00 under this option. You must choose it in writing.
Full Value Protection
The mover is liable for the replacement value of lost or damaged goods, and may repair, replace or pay a cash settlement. There may be a charge, and items of extraordinary value must be listed in writing.
Released Value Protection is included with every Abwini move, and Full Value Protection is available. Review both before signing, especially if you own valuable or fragile items.
The Documents You Should Receive
- Written estimate, binding or non-binding
- Order for service, confirming dates, services and charges
- Inventory of your goods with condition notes
- Bill of lading, the contract and receipt for your shipment
- Weight tickets if your charges are based on weight
If your price depends on weight, you have the right to watch the shipment being weighed and to request a reweigh before delivery.
Delivery and Payment Rules
A mover cannot hold your goods hostage over a price dispute. If you pay the amount of a binding estimate, or up to 110% of a non-binding estimate, plus charges for any additional services you requested, the mover must deliver. Check the inventory as items come off the truck and note visible damage on the paperwork before you sign.
Claims and Dispute Resolution
- File in writing within nine monthsYou have nine months from delivery to file a written claim for loss or damage with the mover.
- Mover acknowledges within 30 daysThe mover must acknowledge your claim in writing within 30 days of receiving it.
- Resolution within 120 daysThe mover must pay, deny or make a settlement offer within 120 days, unless it notifies you of a delay.
- Arbitration if you disagreeMovers must offer a neutral dispute settlement program for loss and damage claims. You can also report problems to the FMCSA's National Consumer Complaint Database.
To start a claim with us, visit the claims page. To avoid common pitfalls before you book, read 10 mistakes to avoid when moving from California.
What are the main FMCSA rules for interstate movers?
Movers must be registered, give you a written estimate, offer Released Value and Full Value Protection, provide the Rights and Responsibilities booklet and offer a dispute settlement program.
What is a bill of lading?
It is the contract between you and the mover and the receipt for your goods. Read it before signing and keep your copy with you.
How much can a non-binding estimate increase?
At delivery you can be required to pay no more than 110% of a non-binding estimate. Any remaining balance is billed afterward.
How long do I have to file a damage claim?
Nine months from delivery. The mover must acknowledge within 30 days and respond within 120 days.
Is Abwini registered with the FMCSA?
Yes. Abwini Transportation Services holds USDOT 3895239 and MC 1433308 and is CMA Level 3 certified by the Certified Mover Association.