Submit a Claim with Abwini Transportation Services
We're sorry something went wrong with your move. Tell us what happened below and our claims team will work with you toward a fair resolution.
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We've routed your message to the right team and will get back to you shortly. For anything urgent, call (818) 877-9129.
Before You Begin
- Your Booking ID or Bill of Lading number
- A description of each damaged or missing item and what happened
- Clear photos: one of the whole item and close-ups of the damage
After you submit, our claims team replies by email with where to send your photos.
How Claims Work
- Submit your claimFill out the form with your booking details. You will get a confirmation once it is received.
- Claim reviewOur claims department reviews your submission, typically within 5–7 business days.
- ResolutionA claims specialist contacts you directly to discuss next steps and a fair resolution.
Claims Questions
How long do I have to file a claim?
For interstate moves, federal rules give you up to nine months from delivery to file a written claim. Filing sooner is better: details are fresher and photos are easier to take before items are unpacked or repaired.
What coverage applies to my shipment?
It depends on the valuation you chose when you booked. Released Value Protection is included at no extra charge and pays a set amount per pound per item. Full Value Protection, if you selected it, covers repair, replacement or the current market value of a damaged item. Your Bill of Lading shows which applies.
Should I throw away a damaged item?
No. Keep the item and its packing material until your claim is resolved, since we may need to inspect it. Take photos of the whole item and close-ups of the damage.
How long does the review take?
Our claims department typically reviews a submission within 5 to 7 business days, then a claims specialist contacts you directly about next steps. Federal rules require a mover to acknowledge a claim within 30 days and resolve it within 120 days.